Government offices can be very intimidating. Perhaps that's by design.
The first person you encounter, I call them the "Defense". They have all the answers and will often answer before you ask, while highlighting a paper with the address where you were supposed to go. They're usually sarcastically polite, and rather curt. They have seen 100's of people every day, most of them demanding that the rules bend for their case...I can understand.
The next step is to walk through the metal detectors and wait. All the while you are anxiously watching the scrolling numbers, waiting for your number to come across. And just as it seems the numbers are moving quickly, there's a long 'stall' 2 numbers before your own.
All too often it seems the people behind the desks are either just coming back from a coffee break or just going to leave for their coffee break. It is Spain, perhaps there is a mandated number of cafe con leche breaks?
Today, we went to renew our residency paperwork. Because of the move and chaos of life, we are in a bit of a rush because our residency cards expire next week. But God has been with us each step of this process. I reminded myself of that fact as I sat staring at the board blinking "R534". God demonstrated his power over "Pharaoh" again today. We sat at the girl's desk and she quickly processed both Jeff and my paperwork, even making a copy of something we had forgotten to include! So, it's done. We just wait for the letter to come back to record our fingerprint, and we're legal again for another 2 years.
The boys paperwork will be done on Friday in a separate office for minors.